Content Services & Generational Collide – Naviant Summit Executive Session Summary

Every year Naviant provides our client executives a special session at our Summit focused on key challenges at the executive level. This year’s Executive Session at the Naviant Summit featured engaging discussions on the continued evolution of the ECM Market (now called Content Services by Gartner) and the challenges and opportunities presented by the changing generational demographics of our workforce.

ECM Market Evolution to Content Services

Colleen Alber, a Product Evangelist at Hyland Software, started the discussion with the reality that the ECM (Enterprise Content Management) software category is ever-changing and continues to evolve as dictated by the marketplace and fueled by software research and development.

The evolution continues. In late 2016, Gartner, an IT research and advisory firm, announced it was retiring the term “enterprise content management” in favor of “content services.” “Going forward,” Gartner’s analysts said, “the practice of managing content will be enabled as a set of services that coordinate content usage by all parties: users, systems, and applications.” Gartner’s decision reflects a big change in the way organizations create, use and share content, both internally and externally.

Whereas ECM has primarily been a means of transforming paper documents into electronic information and distributing that information to employees and staff, today’s digital organizations demand more comprehensive content services. They don’t need monolithic document repositories; they need platforms that can aggregate content across multiple repositories to connect disparate applications and minimize IT sprawl. They need to provide business users with complete, centralized views of the information required to work most effectively – ideally, within the applications, those users already know and use. And they need ways to securely share content with stakeholders, customers, and collaborators outside company firewalls

The Big Take-Aways:

1. Hyland continues its cutting-edge technology development and is more relevant today than it has ever been.
2. Evolution of the OnBase platform will continue and Hyland will continue its leadership role in the Content Services software category.

For more information, please read the full story here.

The Changing Generational Demographics of Our Workforce

The second discussion titled, “Generations Collide: You’re in the middle of it – What is next?” was led by Chad Kopitzke of NeXtGen Advantage. Chad’s discussion centered on the fact that companies face tremendous challenges and opportunities as they navigate the exit of the huge Boomer generation from the workforce and welcome the equally huge Millennial generation into the workforce. Leveraged between the Boomers and the Millennials is the small and often forgotten Xers.

Chad’s discussion was centered on helping executives dive deeper into common generational differences and how organizations can engage across these gaps to generate valuable ideas for positive change.

The Big Take-Aways:

1. Each generation brings a unique perspective and value to the workplace
2. Organizations that bridge generational gaps will be the big winners in the marketplace