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Case management software is the answer to your processes that cannot be defined and have unpredictable outcomes. These processes also cannot be solved by workflow automation alone, which requires predictable processes. A lot of times a case management and workflow automation solution are paired together for the greatest success.
Case management allows you to view all the information related to a business event, or case, in one place. The information these solutions can display may include data records, checklists, phone calls, emails, observations, forms, history, and documents. You no longer need to search through dozens of disparate applications, post-it notes, and spreadsheets to find all the information required to make those decisions.
Case management provides users with all the tools they need – whether they’re resolving an incident, managing a claim, fulfilling a service request, or onboarding an employee. With all this data conveniently accessed through one application, you stop wasting time hunting for the info you need to resolve issues.
The case management software creates a “case” that centralizes all relevant data and content. It pulls all this information together to give you a complete view. Having everything you need in one spot allows you to resolve cases quickly. Additionally, a case management solution can establish checklists and set timers and reminders to help you complete cases on time. You can even share and reassign cases as needed. Managers love the ability to view staff workloads and adjust caseloads on the fly to those who need more work. You’ll also gain access to critical reporting for performance measurements and record of all the steps taken.
The best Case Management solutions are built off of low-code rapid application development (RAD) platform. A low-code platform allows you to configure a variety of business applications to fill in the gaps between your current line-of-business systems. RAD platforms minimize the need for costly custom coding, inefficient shared spreadsheets, and disconnected point solutions. Replace old departmental databases with applications that seamlessly connect data, processes, and related documents. By investing in a RAD-based platform, you enable your organization to build new solutions that solve your unique challenges quickly.
Case management for contract management and legal departments allows you to manage the entire contract life cycle with full visibility in one central repository. This helpful tool also tracks each contract’s progress and provides a full-circle view of all contract-related data.
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Case management for vendor management can help you to streamline the process of creating and updating your Accounts Payable (AP) vendor records. It even links vendor profiles to data and documents. The software solution also manages all your vendors’ materials, which offers you a single thorough view of a vendor.
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With case management for human resources, you can centrally store and manage entire employee lifecycles. This includes employee file management, onboarding, policies and procedures, recruiting and selection, employee separation, and even training videos, documents, and other related content.
Case management for claims processing can enhance your efficiency by storing all your information in a single location. You can also automate routine tasks like tracking missing or required information and verifying coverage. Additionally, handling more complex claims product lines becomes easier as the solution allows the insurer to interact with the claims process dynamically.
Case management for provider enrollment credentialing assists health payers with managing the Provider Credentialing process more efficiently. It solves both the efficiency and visibility issues that plague the provider enrollment process.
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Public Records Request Management is an ideal application for Case Management software. Easily keep track of your requests and fulfillment with a single view into everything you need. From online request capabilities and comprehensive record searches and digital delivery, case management is the answer.
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Many customers build custom Case Management solution to solve their unique business challenges. For example, a manufacturer created a database application to replace old applications, such as capital expenditure, stormwater, lease, and customer management. Another example, you could use Case Management to build an onboarding solution for contractors and compliance. Anything is possible with a RAD platform.
WPS uses OnBase Case Management and electronic workflow to help them process work more efficiently and faster. With OnBase Case Management, WPS only takes 19 days to deliver the same work. That’s an improvement of 69% in employee productivity!
A Case Management solution can do wonders for Provider Enrollment departments- you can get significant productivity gains and increase visibility while lowering employee stress, raising morale, and cutting down overtime.
WPS needed a way to speed processing and, while researching possible solutions, it recognized it needed one with more advanced workflow capabilities. Working with an authorized OnBase solutions provider, Naviant, WPS implemented Hyland’s enterprise content management (ECM) solution, OnBase.
Hear from Chris Cashell, Senior Vice President of Business Unit Services for WPS Health Services, on how an OnBase Business Process Solution accelerated them to be a leader in the provider enrollment environment.
You’ve heard of software tools that automate manual tasks like ECM, but are you aware of case management tools? Discover how this helpful tool can propel your organization forward.
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Low-code application development enables rapid application delivery with minimal coding, quick set up and fast deployment. This type of application development leverages platform-based visual design elements to develop, change and deliver business applications quickly and effectively.
