IT teams play a vital role behind the scenes in today’s dynamic business world. It’s up to them to ensure that everything works well and effectively.

Still, the reality for many of these teams is a never-ending cycle of tasks, with resources stretched thin and the demand for support constantly growing. If you’re feeling the pressure of an overwhelming workload and a team that’s always playing catch-up, know that you’re not alone. And, more importantly, that there’s a solution within reach.

Managed Services can be your IT team’s lifeline, offering specialized support that ranges from handling day-to-day operations to enhancing and expanding your IT solutions.

As full-service as that definition may sound, Naviant’s managed services team provides far from a one-size-fits-all offering. With three distinct levels of service to choose from, finding the right fit for your unique needs is easy. And when you find your perfect match, it’ll transform how you manage IT for the better, freeing up your team to focus on strategic initiatives.

Nothing’s set in stone, either. When your organization’s needs inevitably change, you can remove or add any services you’d like. This way, you’ll never have a service level that’s above or below what you truly need.

Let’s explore how each level of Managed Services can bring value to your organization and help you find the perfect balance of support and efficiency.

The 3 Managed Services Offering Levels:

1. Day-to-Day Operations

Imagine a world where production issues, end-user support, and late-into-the-night calls no longer give your team excruciating headaches. Our Managed Services team takes over your solution’s day-to-day operations, providing comprehensive support that includes:

• Production break/fix issues
• End-user assistance
• System health checks
• Proactive system monitoring
• After-hours and on-call support

With this service level, you’ll also gain valuable insights into your operations. You’ll take advantage of tools that’ll help you stay ahead of production issues and improvement opportunities using customizable reports and dashboards. You even get assistance with consistent monitoring for KPIs like ticket counts and average response time. Thanks to this data, you’ll be able to see in real-time how managed services is benefitting your organization and make more informed decisions.

Whether your team or some of your new hires are new to your solution, your dedicated managed services team can guide and work alongside you as you acquire new abilities and knowledge. This service level is also a great choice if you’ve had an unforeseen employee departure. Your Managed Services team can step in while you look for new talent or can take on duties permanently.

2. Enhance Your Solution’s Value

Our Enhance service level offers a better alternative for IT teams bogged down by enhancement requests and system upgrades. We’ll take on the implementation of system upgrades, workflow and WorkView updates, and more, allowing you to finally achieve the enhancements you’ve been dreaming of.

This service level also offers you best practice recommendations so you can set up a standard process for identifying and prioritizing enhancement requests. As a result, you can enjoy improvements that add real value to your solutions and business operations.

3. Expand Your Solution

When growth or modernization is on the horizon, our Expand offering is designed to guide you through every step. Whether it’s extending your solution to new departments, migrating to the cloud, or incorporating new technologies, we employ our process-first Naviant Methodology to ensure your expansion efforts are both efficient and effective.

During your expansion project, you can partner with our professional services and consulting teams to design and implement optimized solutions that align with your business goals. First, if you don’t know which solution to choose, your consultants can advise you after evaluating your current state and goals. This way, you get peace of mind, which is vital for investments as large as replacing whole systems. The second way managed services can help is with the system’s implementation and continuous monitoring to allow for a smoother transition.

It’s Time to Elevate Your IT Operations

Choosing the right level of Managed Services is more than an operational decision—it’s a strategic move towards greater efficiency, innovation, and satisfaction for your IT team and your entire organization. By partnering with a Managed Services provider, you’re not just outsourcing tasks; your team is gaining additional experts dedicated to enhancing and expanding your IT capabilities. Together, we can redefine what’s possible for your IT team and your business.