Naviant’s Customer Success Team (CST) provides our customers with a structured support approach via Support Level Agreements (SLAs) to meet our customers’ system and business needs.
Priority and after-hours support is available, depending on the customer’s SLA, and can provide immediate assistance outside of normal support hours.
Support Hours
Standard Business Hours are 7:00 AM – 6:00 PM CT Monday through Friday; Weekly Evening Hours are 6:00 PM – 7:00 AM CT Monday evening through Friday morning; and Weekend Hours are 6:00 PM – 7:00 AM CT Friday evening through Monday morning.
