Change Healthcare is in the business of inspiring a more efficient health care system. They had a high demand for process automation throughout their entire organization. So much so, that they created an entire department, called Operational Transformation, dedicated to automating processes and implementing OnBase throughout the enterprise. The key was to start small. Change Healthcare worked with Naviant to deploy OnBase as their content management to hold enrollment documents and essential be a document repository. They then learned the power of workflow and began implementing automation in various departments. They have now deployed OnBase as their single content services platform across the whole enterprise. Now, they are looking forward to future content services solutions such as case management and robotic process automation.
