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Insurance Claims Management Software can provide you with instant access to documents and information surrounding a claim. Its single interface provides all the claims content, regardless of where it originated or of its format. The solution offers you a 360-degree view of all the information pertaining to the claim.
Case management for claims processing can help you manage and optimize all aspects of a claim, from the first notice of loss through investigation and close. For more complex claims product lines, such as short and long-term disability, cancer, and so on, a Case Management Solution allows you to dynamically interact with the claims process, handling even non-linear aspects of your process. The solution integrates with document management, which brings the added value of allowing task management at the case level throughout the claims process.
Your adjusters may need to request information as part of the investigation. This process can become increasingly difficult to manage. The creation of correspondence and documentation of phone records, as well as other information, becomes an integral part of the claims process. Our claims management software solution provides easy claim capture followed by instant access to that information, as well as the ability to identify when required information is missing.
Bringing all your information into one centralized location frees up adjusters to focus on high-value tasks. Rather than going back and forth between different systems, websites, and emails, your adjusters can use the case management solution as a one-stop-shop to gather all the information they need to drive timely, accurate decisions.
Claim volumes fluctuate on a daily basis and workflows need to be adjusted, reassigned, and handled appropriately to ensure accurate, timely setting of reserves and to maintain service level standards. A case management solution can manage the distribution of work by authority level, skill sets, type of claim, or other business rules.
Our solutions can easily integrate with claims handling systems like Guidewire, Duck Creek, homegrown solutions, and more, completing the customer information view and improving efficiency.
Ensures that a detailed audit trail and internal controls are maintained to manage compliance and reduce risk. When the time comes, retrieving necessary details for auditors is easily given your system’s expert organization and full visibility.
OnBase has simplified their processes. Documents are automatically scanned as they come into the insurer and stored in a single location. Information is now instantly available to 206 users across the company.
Before OnBase, our biggest complaint was the inability to find files. If the file you were looking for was in storage, you knew the process was going to be delayed.
"With hundreds of filing cabinets and delayed processing times, the organization’s leaders decided it was time to move toward a paperless environment, so they implemented OnBase in their claims department.
Thanks to OnBase, GTL has been able to achieve 10 – 15% in new staff, not through layoffs, but through attrition over time after they traded manual processing for automation.
The key to being successful in the ever-evolving insurance world is adapting to changes in customer expectations and technology. What could a digital transformation do for your organization?
To accelerate their digital transformation, insurers should look at platforms that integrate, wrap and extend legacy systems, providing a bridge from their functionally limited present to their agile and responsive digitally transformed future.
Learn how to leverage the capabilities of an Enterprise Information Management (EIM) solution to improve the management of your documents, content, processes and the data needed for robust reporting and analytics.
